Cancellation and Attendance Policy
Calming Path Therapy
BOOKING, CANCELLATION, AND ATTENDANCE POLICY. Last updated: 22 August 2026
BOOKINGS AND PAYMENT
Service descriptions, appointment durations, and fees are displayed on the website before booking. Full payment is normally required when an appointment is booked unless another arrangement has been agreed upon in writing.
Your booking is confirmed when you receive confirmation from Calming Path Therapy. Please check the appointment type, date, time, location, and contact details and report any error promptly.
Packages provide a reduced rate for clients who choose to book several continuing sessions. There is no obligation to purchase a package or complete a particular number of sessions.
Any home-visit availability, location, and additional travel cost must be agreed upon before the appointment is confirmed.
1. YOUR STATUTORY CANCELLATION RIGHTS
Where you enter into a contract online, by telephone, or away from business premises, you may have a statutory right to cancel within 14 days without giving a reason. The cancellation period normally begins on the day after the contract is formed.
To exercise this right, contact duane@calmingpaththerapy.co.uk with a clear statement that you wish to cancel. You do not have to use any particular wording.
If you ask for an appointment to take place during the 14-day cancellation period, you expressly request that the service begin during that period. If you subsequently exercise your statutory right to cancel after part of the service has been provided, you may be required to pay a proportionate amount for the service already supplied.
Once a service has been fully provided during the cancellation period following your express request and acknowledgement, your statutory right to cancel that completed service may be lost.
Nothing in these Terms limits or removes any statutory rights available to you.
2. CANCELLING OR REARRANGING AN APPOINTMENT
Outside any applicable statutory cancellation right, please provide at least 48 hours’ notice if you need to cancel or rearrange an appointment.
Where at least 48 hours’ notice is provided, payment may be refunded or transferred to a rearranged appointment, as appropriate.
Where less than 48 hours’ notice is provided, or an appointment is missed, a charge may be retained up to the amount of the loss reasonably caused by the cancellation. This will normally be the full appointment fee where the reserved time cannot reasonably be offered to another client. Any amount retained will take account of applicable statutory rights and reasonable steps that can be taken to reduce the loss.
Unexpected and exceptional circumstances will be considered fairly and compassionately at my professional discretion.
3. CANCELLATION BY CALMING PATH THERAPY
If I need to cancel or rearrange an appointment, I will provide as much notice as reasonably possible. You may choose to transfer your payment to another available appointment or receive a refund for the service that has not been provided.
I am not responsible for additional losses outside the appointment fee where cancellation results from circumstances beyond my reasonable control. This does not limit any legal responsibility that cannot lawfully be excluded.
4. PACKAGES
Package sessions are for the named client and may not be transferred to another person without prior written agreement.
If you decide to end a package, any refund for unused sessions will be calculated after accounting for sessions already provided at the applicable standard individual-session rate and any lawful cancellation charges. Your statutory cancellation rights remain unaffected.
5. ATTENDANCE, SAFETY, AND PARTICIPATION
You are welcome to seek support if alcohol or substance use forms part of your experience, and this will be approached without judgement. However, you must be able to participate safely and provide informed consent throughout the session.
If you attend while intoxicated or sufficiently impaired that it would not be safe or appropriate to proceed, the session will be ended and treated as a late cancellation. The fee may be retained to the extent permitted by law and reflect the loss caused by the reserved appointment.
You must not attend an online appointment while driving. For online work, please join from a private, quiet location with a reliable connection. If the connection fails, I will make reasonable efforts to reconnect or agree on an appropriate next step.
For a home visit, you are responsible for providing a reasonably safe, private, and suitable environment. A home visit may be declined or ended if the environment is unsafe or unsuitable.